Refund Policy

Please read these points before asking for a refund or an exchange.

1. 01

   Time limit

   Refund or exchange requests made more than 7 days after delivery can't be processed.

2. 02

   Second exchanges

   If you want to exchange an item that has already been exchanged once, the return and delivery charges are paid by you.

3. 03

   Used or damaged items

   Items that have been tampered with or damaged through use don't qualify for return or exchange.

4. 04

   Missing items

   If anything is missing from the parcel you send back, such as price tags, labels, original packaging, freebies or accessories, it won't qualify for return or exchange.

How to exchange

Our Return & Exchange page explains the steps, fees and what can be exchanged.